Deal with Disorderly and Aggressive Behaviour

Learn how to recognise early signs of aggressive behaviour, then utilise the techniques needed to deal with an aggressive individual.

Course Description

This course will help you to understand different styles of behaviour and how to deal with the different types. Learners will develop interpersonal skills and practice effective communication while taking this course. It's a great way to learn the appropriate actions to take in order to reduce risks to security or safety whilst maintaining your own well-being and that of others.

Modules Covered

1 - Be able to deter adverse behaviour through visible security presence.

2 - State the organisation’s instructions for discouraging and dealing with adverse behaviour.

3 - Provide a visible presence in designated areas that deters adverse behaviour.

4 - Comply with required company and customer standards for appearance and behaviour.

5 - Recognise adverse behaviour promptly.

6 - Discourage adverse behaviour before it escalates using professional judgement and skills to defuse conflict situations

Accreditation

Fully Accredited

This course is nationally accredited!

We are partnered with the nation's leading colleges and training providers across the United Kingdom. This means many of our qualifications, including this one, are nationally recognised.

This course is nationally accredited! It has been quality checked by an external awarding body to ensure you get the best possible results.

Benefits

• Achieve a nationally recognised Level 2 qualification, accredited by NCFE.
• Improve your knowledge of data protection and the importance of keeping data secure.
• Further your professional development with skills that are vital for anyone who handles data.
• Learn at a time that suits you, without the need to attend college.