Customer Service for Health and Social Care

Whist working in health and social care, it is important to maintain a good level of customer service. This allows learners to communicate effectively and form positive relationships with their patients, families and residents while at work.

Course Description

This qualification is designed to give those regularly dealing with family and patients within a care setting, the skills necessary to provide a high level of customer service. The course is not just focused on interaction with patients, but also includes effective ways of communication and appropriate behaviours with families and loved ones.

Modules Covered

1 - Preparing to Deliver Customer Service in Health and Social Care Settings

2 - Effective Communication for Health and Social Care

3 - Understand the Specific Needs of Customers and Patients Accessing Health and Social Care Services

4 - Team Work in Health and Social Care Settings

Accreditation

Fully Accredited

This course is nationally accredited!

We are partnered with the nation's leading colleges and training providers across the United Kingdom. This means many of our qualifications, including this one, are nationally recognised.

This course is nationally accredited! It has been quality checked by an external awarding body to ensure you get the best possible results.

Benefits

• Achieve a nationally recognised Level 2 qualification.
• Improve patient, family and customer experience.
• Further your personal and professional development.
• Gain positive working relationships.
• Improve your skills in service delivery.
• Increase service standards.
• Learn at a time that suits you without the need to attend college.